Author
Bill Luallen

Bill Luallen is the Director of Technical Services for XL North, a division of Textile Rubber and Chemical Company. He is the current IICRC CCMT TAC Chair and also the former Vice Chair of the RFMT. He participates on many panels and boards including the CRI 204/205 Carpet Maintenance and Cleaning Standards. When Bill is not traveling to work with customers or talking on the phone, he spends all his down time with his wife Cynthia of 30 years, outside enjoying this beautiful world.

Tags
carpetceramic tilemaintenanceresilienttroubleshooting

Customers often depend on flooring professionals to properly educate them on how to clean their floors in between routine service visits. In most facilities or buildings, janitorial staff maintains the floors and teaching them proper care and maintenance procedures is standard practice. Restaurants, however, tend to be an exception as kitchen and serving staff are typically responsible for the cleanliness of the floor. Because floor care falls outside of their area of expertise, going above and beyond to properly educate your restaurant customers is crucial.

The featured article in The Flooring Contractor’s Winter 2019 publication, written by Infinite Floorcare‘s Steve Brown and XL North’s Bill Luallen, explains why education is so important for maintaining the cleanliness of your customer’s restaurant floors. Read the article today to discover how to teach your customers proper process, chemistry, and procedures to keep their restaurant floors spotless.

Download the PDF

Education is Key in Keeping Restaurant Floors Clean” is also available as a PDF download – no form submission required.