XLN's Bill Luallen teams up with Tactical Group member Steve Brown on this article in the 2019 Winter issue of The Flooring Contractor.
Customers often depend on flooring professionals to properly educate them on how to clean their floors in between routine service visits. In most facilities or buildings, janitorial staff maintains the floors and teaching them proper care and maintenance procedures is standard practice. Restaurants, however, tend to be an exception as kitchen and serving staff are typically responsible for the cleanliness of the floor. Because floor care falls outside of their area of expertise, going above and beyond to properly educate your restaurant customers is crucial.
The featured article in The Flooring Contractor’s Winter 2019 publication, written by Infinite Floorcare’s Steve Brown and XL North’s Bill Luallen, explains why education is so important for maintaining the cleanliness of your customer’s restaurant floors. Read the article today to discover how to teach your customers proper process, chemistry, and procedures to keep their restaurant floors spotless.