Bill Luallen

Bill Luallen is the Director of Technical Services for XL North, a division of Textile Rubber and Chemical Company. He is the current IICRC CCMT TAC Chair and also the former Vice Chair of the RFMT. He participates on many panels and boards including the CRI 204/205 Carpet Maintenance and Cleaning Standards. When Bill is not traveling to work with customers or talking on the phone, he spends all his down time with his wife Cynthia of 30 years, outside enjoying this beautiful world.

ceramic tilegrout

Thomas Johnson, Owner of Redefine Facility Cleaning in Asheville, NC, was called out to do a small tile & grout demo on for a customer. His secret weapon? XL TC Tile Cleaner & XL GC Grout Cleaner. After the demo, the customer asked, “When can we get this done?” And, as Thomas points out, “Those are the best words we can hear.”


  • Thomas first came in and used XL TC to remove any greases and oils on the tile and grout lines.
  • Once removed, he applied a diluted solution of XL GC to the grout lines and agitated it with a nylon brush.
  • He removed the slurry, impressed the customer and won the job.