Carlos Molina of RD Weis in Hartford, Connecticut describes a customer’s request to remove carpet and bring the concrete underneath to a brilliant shine in this case study. Up for the challenge, Carlos, along with Vic Fotia, used the 3M Trizact System and Scotchgard Stone Floor Protector for a demo. With the right chemistry and […]
Over the past few years, XL North has interviewed several savvy business professionals in or associated with the flooring industry. They’ve offered their experience and words of wisdom to provide insight to those working in flooring and flooring maintenance. In our “A View from the Other Side” compilation, we’ve collected observations from 12 industry pros […]
Here are examples of an acrylic finish trapped inside of grout. It may look evenly soiled when you take the job on (best is to always do a demo prior to committing to the project), but after you do the tile cleaning and then grout cleaning you end up with this, a splotchy train wreck […]
Learn how Steve Brown with Southeastern Commercial Flooring successfully restored the appearance of a customer’s carpet when plastic with an adhesive backing was used to protect the floor during a construction project. When construction was finished and the plastic was removed, the adhesive unfortunately stayed behind.
Cooper Miller with Sun Interiors in New Orleans recently discovered the challenges that come with surface prep as he completed his first pour and polish job on two small playground bathrooms. Learn how XLN’s Porosity+ helped save the project when Ardex PC-T was used as an overlayment on concrete.
In the past, Steve and Kathy Cloud would dread receiving a call from an end user or GC concerning a clogged drain on a job site. Not anymore. Owners of M. Frank Higgins in Connecticut, Steve and Kathy recently introduced a preventive procedure on all of their tile and grout jobs that requires the use […]
Would your technicians be able to correctly identify and troubleshoot this carpet color shift issue? While knowing how to clean floors is vitally important, this case study highlights why knowledge and understanding of the chemistry behind the process is also necessary for techs to properly troubleshoot maintenance problems.
Carpet in the main hallway of a Class A building in downtown New Orleans was not performing as well as carpet throughout the rest of the building. Sun Interiors was called in for a demo to see if the carpet could be “revived”. Check out their results and learn the process they used in this […]
A local Scottsdale, Arizona daycare facility was faced with a floor care challenge when their newly installed ceramic tile was tracked with dirt and covered in grout haze. Matt Tylman and the DFS Green team were called in to correct the problem after other contractors failed to find a proper solution. In this case study, […]
Our customer tried cleaning the carpet under the door of an electrical closet entrance with pre-spray with Citrus Solv, and had no results (with proper dwell time and agitation). The customer used XL Charge Away, agitation and then extraction.
Unhappy with the appearance of relatively new carpet, the staff at a dining facility in Chicago reached out to Steve Starcher and the Timco team for assistance. Steve and his crew performed an impressive demo to show how easily and effectively carpet can be cleaned and maintained when equipped with the proper chemistry and floor […]
In this case study, Bob Deweese describes how one of his Rite Rug techs made an unusual discovery on what seemed to be an everyday grout cleaning job. The grout being cleaning was actually a few shades darker than it appeared. What had lightened the grout? A coating of salt formed during a process called […]
Company culture has been a trending topic in the corporate arena for a few years now, and it’s not exclusive to large corporations and the white collar professional. The “culture” of a company is essentially the organization’s personality. Company culture consists of many elements, including your organization’s mission, work setting, ethics, expectations, values, and goals. […]
In this case study, Matt Tylman of DFS Green in Phoenix discusses how his team turned around a grout sealant project gone wrong. Learn more about the challenge he faced and the chemicals and process he used to solve the problem.
XL North recently sponsored a manufacturer panel discussion at the Starnet Floor Care Maintenance Conference in Dallas, TX, where we discussed how flooring maintenance providers can become a customer’s trusted resource by adding value to your service offering. Our group of flooring industry experts included: Jim Toth, Maintenance & Technical Service Specialist of Mannington Commercial […]