Carlos Molina of RD Weis in Hartford, Connecticut describes a customer’s request to remove carpet and bring the concrete underneath to a brilliant shine in this case study. Up for the challenge, Carlos, along with Vic Fotia, used the 3M Trizact System and Scotchgard Stone Floor Protector for a demo. With the right chemistry and […]
Jim Curtice, Vice President of Specialty Services with Interfinish, isn’t your typical floor care expert. He started with the company 8 years ago as the Operations Manager for their commercial flooring maintenance division, but he didn’t come with any industry experience. Instead, Jim has coached high school football for over 30 years, and before working […]
Over the past few years, XL North has interviewed several savvy business professionals in or associated with the flooring industry. They’ve offered their experience and words of wisdom to provide insight to those working in flooring and flooring maintenance. In our “A View from the Other Side” compilation, we’ve collected observations from 12 industry pros […]
In this very informative case study where the pictures are worth a thousand words, Steve Brown of Southeastern Commercial Flooring in Woodstock, GA discusses a recent job where an annual restorative cleaning revealed an underlying issue – abraded carpet fibers. Equipped with the right chemistry, procedures and a bit of high-tech gadgetry, Steve was able […]
Here are examples of an acrylic finish trapped inside of grout. It may look evenly soiled when you take the job on (best is to always do a demo prior to committing to the project), but after you do the tile cleaning and then grout cleaning you end up with this, a splotchy train wreck […]
Learn how Steve Brown with Southeastern Commercial Flooring successfully restored the appearance of a customer’s carpet when plastic with an adhesive backing was used to protect the floor during a construction project. When construction was finished and the plastic was removed, the adhesive unfortunately stayed behind.
Cooper Miller with Sun Interiors in New Orleans recently discovered the challenges that come with surface prep as he completed his first pour and polish job on two small playground bathrooms. Learn how XLN’s Porosity+ helped save the project when Ardex PC-T was used as an overlayment on concrete.
The gray tile is from attic stock. The “yellowed” tile from a mid building corridor with sufficient walk off at both entrances. The parking lot had been resurfaced 4 months prior with a top coat. Unfortunately, there is no solution.
In the past, Steve and Kathy Cloud would dread receiving a call from an end user or GC concerning a clogged drain on a job site. Not anymore. Owners of M. Frank Higgins in Connecticut, Steve and Kathy recently introduced a preventive procedure on all of their tile and grout jobs that requires the use […]
Often floor care professionals are accused of things that are out of their control. This is one of those cases. The first indicator is the purple outline of the area. This is caused by battery acid dripping onto nylon fibers from a ride on vacuum.
Selling flooring solutions takes more than industry knowledge and expertise. You have to rely on basic business principles to help close the deal. To present like a pro, we turn to the field of professional speaking. In an informative manual, Lance Tyson, President & CEO of PRSPX, provides seven fundamentals used by professional speakers to: […]
Would your technicians be able to correctly identify and troubleshoot this carpet color shift issue? While knowing how to clean floors is vitally important, this case study highlights why knowledge and understanding of the chemistry behind the process is also necessary for techs to properly troubleshoot maintenance problems.
While out on a routine maintenance inspection at a client’s facility, Chip Grimes, President of Facility Services Group, discovered areas of red discoloration in the carpet. After discussing the carpet fiber color shift with XL North’s Bill Luallen, it was determined that chemical overspray from a previous tile and grout cleaning had discolored the carpet. […]
Carpet in the main hallway of a Class A building in downtown New Orleans was not performing as well as carpet throughout the rest of the building. Sun Interiors was called in for a demo to see if the carpet could be “revived”. Check out their results and learn the process they used in this […]
Cary Woodfield continues to make an impact in the world of commercial flooring. His 4 decades of experience in carpet installation and maintenance are nearly unparalleled. In that time, he’s traveled the globe (6 continents, 20+ countries, 80+ cities) to troubleshoot and resolve flooring issues through better education. With literally millions and millions of yards […]