Are your techs familiar with the basic principles of hard surface care? In this case study, Steve Brown of Southeastern Commercial Flooring uses two maintenance projects to explain the basic principles of cleaning hard surfaces. By starting with basic principles to troubleshoot common floor care issues, finding solutions can often be faster, easier, and less […]
Quick Thinking & Proper Know-How Save Wool Carpet From Near Certain Replacement
Fast action on the part of Miguel Martinez and the maintenance team at ACS Flooring Group in Houston spared a customer’s commercial wool carpet from almost certain replacement after a cement-based product unexpectedly spilled onto the floor. Miguel, Operations Manager at ACS, describes the scene. “An ARDEX floating cement product had been used on the […]
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Suggested Procedures
Recommended Maintenance Procedures for Ceramic Tile & Grout
In this XLN resource, learn the standard operating procedures for initial, daily, periodic, and restorative cleaning and maintenance on ceramic tile and grout.
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Suggested Procedures
Recommended Maintenance Procedures for Crumb Rubber Flooring
Learn the standard operating procedures for initial, daily and restorative cleaning and maintenance on crumb rubber flooring.
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Suggested Procedures
Recommended Maintenance Procedures for Low Moisture
Learn the standard operating procedures for the low moisture carpet cleaning process.
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Suggested Procedures
Recommended Maintenance Procedures for LVT
In this helpful XLN resource, learn the suggested procedures for initial, daily, periodic, and restorative cleaning and maintenance on luxury vinyl tile (LVT) flooring.
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Guides & Checklists
Resilient Floor Troubleshooting Checklist
This checklist, compiled by members of the XL North Tactical Group, covers almost everything that influences a resilient flooring life cycle and can help solve challenging problems with your customer’s floor.
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Case Studies
Resilient Flooring & Ceramic Tile Case Study
Chip Grimes, President of Facility Services Group in Delaware, discusses his experience with a resilient floor and ceramic tile project at a healthcare customer’s facility. In this case study, see the phenomenal before and after photos from the sheet vinyl and ceramic tile floors (wait ’til you see the grout photos!) and learn the process […]
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Case Studies
Restaurant Carpet Maintenance Case Study
What a difference Tri-State Carpet from Wilmington, Delaware made on a restaurant’s heavily soiled carpet. In this case study, Tri-State’s Valerie Harrison explains the pre-existing carpet conditions and describes the process used to achieve such amazing results.
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Case Studies
Restaurant Kitchen Carpet Case Study
Recently we were called out to a restaurant in Cleveland, Ohio that had an extreme build-up of kitchen greases in carpet less than two years old. The most notable soiling was in the major walking paths and around the server area and extended from the restaurant’s kitchen into the dining area. With proper chemistry and […]
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Case Studies
Retail Carpet Tile Case Study
In this case study, Bob Deweese of Rite Rug in Columbus, Ohio discusses how Rite Rug turned a carpet cleaning demo into a national account. How? By working to build a relationship with the client and far exceeding their expectations! Learn more on how Rite Rug became involved, the job specs, and the process taken […]
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Reviews are in XL Academy’s Inaugural IICRC SMT Course
XL Academy recently held its first IICRC Stone, Masonry, and Tile Care Technician (SMT) course and certification exam, expertly led by Bill Luallen. This course, focusing on the maintenance and cleaning of natural and manufactured stone, ceramic tile, masonry, and grout surfaces, attracted participants eager to elevate their professional skills over two days in Columbus, […]
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Case Studies
Rubber Flooring Case Study
In this case study, Chip Grimes, President of Facility Services Group in Philadelphia, discusses a recent experience with rubber flooring installed at an area hospital, and the phenomenal results his team achieved using the XL North line of rubber flooring products. Read what Chip has to say about the chemistry, the process, and the status […]
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Case Studies
Rubber Flooring Restoration Case Study
The recent addition of a logo to a school’s existing rubber flooring highlighted the floor’s dirtiness, even though it was less than 2 years old. When the logo was installed, attic stock flooring was used to complete the border. Custodial staff believed they had kept the textured rubber corridors clean, but when compared to the […]
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Safety, Health, and Cleanliness are Top Priorities When Reopening Your Business
As businesses across the country begin to reopen in the wake of the Coronavirus pandemic, undoubtedly new disinfection, cleaning, and sanitization procedures will need to be put in place to assure the health and safety of customers and employees. We asked three industry leaders – architect Timothy Hawk, commercial flooring services provider Thomas Holland, and […]
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Service Beyond the Surface: Insights from Facilitate’s Pete McMaster
Pete McMaster, Owner/President of Facilitate LLC, provides insights into his unexpected journey through the flooring industry in my XLN interview. Pete’s roots in flooring began during college when he took a job at a flooring company in Norwalk, Ohio, where he started as a flooring installer. Pete transitioned from manual labor to management through a […]
